Empathetic Listening builds Loyalty

Posted: September 19, 2011 | Categories: Management

Our unemployment rate is high. People are working more hours due to layoffs, more job complexity, and higher demands. A national Human Resource Group reports that 60% of people do not like their jobs. As Matthew Kelly points out in his book, The Dream Manager, “workers who are frustrated and resentful are not fully engaged. If they are only 60% engaged, they are only 60% employed.”
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