Think of a time when you were working or interacting with someone and they “snapped” at you. It was unexpected, and it took you off guard. You may have reacted by saying or doing something that you would later regret. Instead of reacting, I think there is a better way to respond in such a situation.
When I was in my 30’s, I was reading an article on Roy Rogers, the most popular TV cowboy of the early 50’s. Roy had a full career and a wonderful life. People loved working for him. He and his wife Dale treated everyone like family. His kindness was legendary. To illustrate, one day he was talking to a team member, and they were getting tense and frustrated. Instead of reacting, Roy paused with a loving sparkle in his eye and said, “Let’s take a walk”. They did, and Roy just listened. It should come as no surprise that his team member was struggling with something personal, and it was showing up in their demeanor. Roy Rogers knew the value of taking a pause and listening to understand. No wonder his team was so loyal!
Whether at home or at work, we will all have days when something is “eating” us. It may relate to a challenge with a relationship, finances, or even health. Whatever the issue, we need to not let it affect our work. When another is showing irritation or frustration, we may want to take a Roy Rogers time out and get in sync with the other person. If we do, we will be taking a step towards a more positive and productive team.
