Posted: July 6, 2017 | Categories: Leadership, Management

We have all heard that time-worn line from so many commercials:  “My only regret is that I did not do it (buy it) sooner”.  If your goal is to lead a #1 team, you may want to incorporate this concept also.Read More…

Posted: June 28, 2017 | Categories: Sales

If you are a sales professional, the ability to think on your feet and respond well is vital. Have you ever been in the midst of a sales presentation where an objection came up, and five minutes after the meeting you thought of what you really should have said?  It is easy to conclude that thinking quickly on our feet is a quality we either have or don’t.  If you believe that, then remember the reply of golf legend Gary Player when he hit a great shot from a tough sand trap.  Someone said to him, “what luck!”  Mr. Player said, “Yes, and the more I practice, the luckier I get.”  Ready to practice getting better at thinking quickly?Read More…

Posted: June 19, 2017 | Categories: Sales

See if this situation doesn’t sound familiar:  You have all your appointments scheduled for the week.  A day before your Wednesday noon appointment, your prospect calls and says they need to re-schedule.  They give an excuse, but it is a weak one.  One more thing…this is the third time they have called to re-schedule.

I am a big follower of correlations.  They serve me well.  By correlation I mean, “Whenever this situation happens, how often does it result in the same specific outcome?”  For the situation described above, I have discovered this:  When a prospect re-schedules three times, I cannot recall a single time when they have become my customer for any length of time.  As you can imagine, I almost don’t want a “chronic re-scheduler” as a client.  Like all professionals, I live off of billable hours.  I respect other’s time, and I make sure they respect mine.  In a coaching relationship, this is vital.  I also think it is important for any trade.

If we employ the “three strikes you’re out” policy, what do we say after the 3rd strike?  How can we cut bait graciously?Read More…

Posted: June 15, 2017 | Categories: Self-Improvement

Last month I had an appointment scheduled for some dental work.   I made the appointment two weeks out, and I did not plan well.  I realized that I had an earlier event, and it was likely that the time involved for that meeting would be more than I thought.  I would be at risk of being late for the appointment.Read More…

Posted: June 15, 2017 | Categories: Leadership, Team Building

I work with companies to build high-performing teams.  This can be a long and difficult process.  In many cases some trust has to be restored, and new habits and behavior patterns must be formed.  One of the most rewarding parts of this team-building process is when a group crosses the magic threshold from “I” to “we”.  I was able to observe such a breakthrough this week:Read More…