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Increase profit by reducing tolerations
If you are like most of us, when you look at your personal life, there are a few things in the “toleration” category. Here are some examples:
- Being overweight
- Not eating right
- Office clutter
- A half-finished project
This list can get pretty long. Let’s face it, there are some tolerations we just never get around to attending to.
There are also tolerations in business. Read More…
Top sales professionals sell value
As we enter the holiday season, shoppers can’t wait to get the jump on the special sales. With online purchases rising, we are gradually realizing that everything in our world is becoming a commodity. Even buying cars has become a science. Many shoppers walk into a showroom knowing exactly how much they are going to pay. They have done their homework, and price is the dominant factor.
The value of a good sense of humor
Mark Twain once said, “A sense of humor is a sense of proportion”. He was so right. My coaching experience has taught me that top-performing teams have a hearty sense of humor. They laugh at life, and they laugh at themselves. They do not create humor at another person’s expense.
Excellence means setting and exceeding high expectations
With online shopping steadily on the rise, retail chains nationwide are struggling. As many face this issue, it is common that they turn to improving customer service. I once heard someone say, “Success comes in what we do after we have done what we have been paid to do.” In other words, go the extra mile. Setting the bar high is one challenge. Keeping the bar high can be an even bigger challenge.Read More…
The most important leadership skill…
Early in my coaching career I developed an hypothesis: There is no leadership growth without an improvement in listening skills. So far, this theory has served me well.
If someone challenged me to come up with a list of people I thought were truly good listeners, I would only be able to think of a handful. No, I wouldn’t be on that list (unless my wife wasn’t reading it!).Read More…