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How to deal with a whiner
Do you like it when people whine? I didn’t think so. Aside from Oscar the Grouch, I don’t know of anyone who enjoys a whiner. But what if they are just sharing a concern? What is the difference?Read More…
Getting good employees and keeping them
There is an old saying about keeping a secret: “Secrets are either too good to keep or not worth keeping”. I am finding the same is true when it comes to getting and keeping good employees. There are either too good to keep or not worth keeping.Read More…
Strong teams possess a healthy discontent
Last evening I helped facilitate a team meeting for one of my clients. This gathering was also a celebration of a business expansion. The well-seasoned team was overflowing with energy and verve. As I was observing the team, I realized that every person in the room had gone through significant struggle and challenge in their professional development.
The most recent example is Cliff. He is a go-getter and moves at a fast pace. His challenge was to be a better listener. In his zeal he would “talk over” people and cut them short in conversations. This was creating a problem. Some customers would feel hurried, and they did not feel Cliff listened well to them.Read More…
To be a top performer – be good at what you’re not good at
In the mid-1700’s, there was a small businessman who was determined to be a success. One day, his best friend confronted him and said, “You need to work better with people. You may be able to win every argument, but you don’t know how to win friends. Until you do, you won’t be successful”. These stinging words were delivered to Ben Franklin early in his career. Ben did not get defensive when he heard this. He knew it was true, and he resolved from that point to turn the situation around. Read More…
How to procrastinate procrastination
“Procrastination is the thief of time” – Alec McKenzie
When it comes to the subject of time management, there is only one working unit we have: TODAY!Read More…