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A “must do” for good relationship management
I received a call at 3:00am the day before Mother’s Day: It was my sister, and she informed me that Mom had passed away peacefully just a few minutes before. The news was not unexpected. She was 90, and suffering from lymphoma.
The next day I was approached by a fellow usher at our church service. Her name was Eileen, and she wanted to express her sympathy for my Mom’s passing. I said thank you, and considered that to be the end of the conversation. It wasn’t. With intense interest and her eyes sparkling, she asked me, “What was she like?”
Overcoming Inertia: Need a jump start?
I think locomotives are fascinating: Here are one or two engines pulling a string of heavy cars seemingly a mile long. (I’ve never measured it). I enjoy watching a train begin to move. It is a great example of overcoming inertia.
In leadership and building teams, it is also important to overcome inertia and build momentum. The leaders that succeed in this area are good at putting “wins on the board” quickly.
It all starts with connection
If you were reading my last blog post (4/22) on relationship management, you may be saying to yourself, “That’s nice to get to know people well find out all about them, but I don’t have time. I am in retail, and the more transactions I have, the better it is for my job” OK. Makes sense. How can we compensate for this?Read More…
Three key characteristics of a profitable relationships
A top performing sales professional knows how to lead and manage the sales process plus manage their time well. They also manage what is most important – the relationship.
Several years ago a research company interviewed a large sampling of happy clients. These customers had been with their vendor for many years. They were asked the question: “What are the most important reasons for your loyalty? Here are the top three responses received:Read More…
The most active ingredient of a goal
What do messy desks, smoking, and being overweight have in common? They are conditions that occur based on habits and behavior. While most would argue that a messy desk, smoking, and being overweight are not desirable, why do so many of us struggle when trying to reverse these conditions? Habits are powerful and to overcome a bad habit and replace it with a good one may be simple, but it isn’t always easy. How do we make it easier?
Read More…