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Category: Leadership
What is “charisma”?
Let’s talk about charisma. Most of us like people who are charismatic. But what does that mean?
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All things equal…personality wins!
I was attending a workshop in the early 1980’s at a hospitality convention and the subject was, “Hiring the right people”. The charismatic facilitator had us all deeply engaged. Just at the magic time, he asked, “What is the most important characteristic to look for when hiring someone to work at the front desk?” We all poked around with our answers. When we didn’t guess it, he revealed what he believed to be the answer: “Personality”
Three indispensable qualities of a leader
Here’s a trivia question for you: In the movie Pinocchio, what are the three qualities he needed to possess to become a real boy? Answer: Brave, truthful, and kind. We all know that these same virtues must exist in business if we are to be successful in the long run. When someone possesses these qualities and has to manage a tough situation, the experience can be unforgettable.
Leaders engage
In 1921, the newly formed United States Steel Company hired their first president. His name was Charles Schwab, and his salary was over $1 million a year. He was hired by Andrew Carnegie. When asked why he was paid so much, Schwab said, “I consider my ability to arouse enthusiasm among my people to be the greatest I possess”.
The importance of that high paid quality remains today in companies, sports teams, and other organizations. The leader who can generate the highest performance and measurable results is always the most sought after.
Customer service is a home game
It is worth repeating…The goal of a business is to create and keep customers. I would like to focus on the word “keep“. I find that too often there is no organized and disciplined strategy to “keep” the customers you create, and we won’t keep them unless we give exceptional service and added value. I guess we could say that customers are like our teeth…”Ignore them and they will go away. ”