Categories
Archives
Search
Category: Management
Leaders learn to love problems
We are paid to solve problems. Selling is commonly defined as problem solving. Management is problem solving. A technician is a problem solver. Here is the intriguing part: If solving problems is what most of us are paid for, why does “We’ve got a problem” hit us like a sour note?
Read More…
Top performance is guided by clarity
As an executive coach, much of my time is spent working with companies to build a top-performing championship teams. There are many elements to a #1 team, and the one I would like to talk about today is absolute clarity of roles and expectations. First things first. Before implementing this step, it is assumed you and your team have a clear vision, you are excited about it, and you have the “right people on the bus”. Without this, there is no getting off the launching pad.
All things equal…personality wins!
I was attending a workshop in the early 1980’s at a hospitality convention and the subject was, “Hiring the right people”. The charismatic facilitator had us all deeply engaged. Just at the magic time, he asked, “What is the most important characteristic to look for when hiring someone to work at the front desk?” We all poked around with our answers. When we didn’t guess it, he revealed what he believed to be the answer: “Personality”
The makings of a championship team
As an executive coach, teams count on me to help them build a team that is destined to be the best. We all know that teams who win championships have more than just talent: They have learned how to work together synergistically.
Yesterday, I was talking to a business owner who was ready to build his winning team. We went over some key components of championship teams. I will share them with you:
Customer service is a home game
It is worth repeating…The goal of a business is to create and keep customers. I would like to focus on the word “keep“. I find that too often there is no organized and disciplined strategy to “keep” the customers you create, and we won’t keep them unless we give exceptional service and added value. I guess we could say that customers are like our teeth…”Ignore them and they will go away. ”