Posted: April 23, 2020 | Categories: Self-Improvement

Discover your passion.  Find a need and fill it.  Love what you do.  Most of us have likely heard these “rah-rah” phrases.  Here is the reality:  When top business schools have conducted surveys the results consistently indicate that about 50-60% of the U.S. working population does not like his or her job. Their job is necessary to pay the mortgage and support the family.  Once we get situated, it is hard and often expensive to change.

We have probably all seen a situation when someone was well established in their career, earning a high income, and no longer liked their work.  They want to do something they enjoy, but can’t afford to make the change.

Our country is in midst of a health crisis now, and many we know are laid off or furloughed. The good news is that these folks have a lot of time  to re-evaluate and review their life plans.  As we do this, I want to give you some points to dwell on that can help you find your “true north”.  These questions come from Brian Tracy.  He is a successful author, business consultant, and trainer.  Here are his key points:

1. You will always be the best at something that you love to do. If you could afford it, you would do it without pay.  It brings out the very best in you, and you get a tremendous amount of satisfaction and enjoyment when you are engaged in that particular work.

2. You do it well. You seem to have a natural ability to perform in that area.

3. This talent has been responsible for most of your success and happiness in life up to now. From an early age, it is something you enjoyed to do and you got the greatest rewards and compliments from other people.

4. It is something that was easy for you to learn, and easy to do. In fact, it was so easy to do, you forgot when and how you learned it.  You just found yourself doing it easy and well one day.

5. It holds your attention. It absorbs you and fascinates you.  You like to read about it, talk about it, and learn about it. It seems to attract you like a moth to a flame.

6. You love to learn about it, and become better at it all your life. You have a deep inner desire to really excel in this particular area.

7. When you do what you are ideally suited to do, time stands still.  You can often work in your area of special talent for long periods without eating or sleeping hour after hour because you get so involved in it.

8. You really admire and respect other people who are good at what you are most suited to do. You want to be like them and be around them, and emulate them in every way.

Take some time to go narrow and deep on these points.  Odds are, you will find yourself closer to what you love, and more eager to pursue a new direction.

Posted: April 16, 2020 | Categories: Leadership, Sales

“There are two reasons that people do something…The real reason and the one that sounds good”

-J.P Morgan

One of the most frustrating challenges a sales professional faces is getting to the real reason that prospects hesitate to commit.  Brace yourself for a harsh reality:  Prospects don’t always tell the truth.

Years ago I worked for a training company that specialized in leadership and communication skills.  Much of the training involved presenting in front of a group of 35 people – something that many adults fear.

One day I was meeting with a candidate for one of our extended courses, and we came to the point where it was time for this person to say “yes” and commit to the training.  We hit a stalemate.  Here is how the conversation went:

“So John, is this something you would like to go ahead with?”

(John) “Well, that class is on Tuesday evenings, and that is not a good night for me.”

“I can understand why you would want a night that works for you.  What night would be better?”

(John) “Thursdays are OK”

“So if we could find a class on Thursday evenings, that would work for you?”

(John)  “Well.  No”

“John, it sounds like there is something that is causing you to hesitate.  Can I ask what it is?”

(John) “Well, you said there was a lot of speaking in front of a group.  I am very uncomfortable with that”

Now I had the real objection, and I could deal with it.  I talked through the process of how the presentations are done, and when I got through explaining, he was comfortable going ahead.  If I had not kept “peeling the onion” and reach the real objection, he would not have gotten involved in the training, and that would have been a shame.

Remember, with gentle persistence, make sure you are addressing the right objection, and be prepared to defend your position.

Posted: April 7, 2020 | Categories: Leadership, Team Building

A few weeks ago I was meeting with the owner of a manufacturing company.  Before I could even ask, she asked me if I would like to have a tour of her plant.  I could tell she was eager to show off.  I knew they had the most updated equipment and state-of-the-art technology, but I soon found out that wasn’t what she wanted to show off:  She wanted me to meet her people.  As we passed each work station, Kim introduced me to the heads of each section.  She talked about their talent and had something special to say about each one.  Tell me: What level of trust do you think she has with her team?  You are right! A bunch.

In three separate studies conducted by the training team of Patterson, Grenny, and Maxfield, it was discovered that the “single best predictor of satisfaction with supervision is freqeuncy of interaction.  And if your actions are infrequent and only about problems, you’re really doomed.  Others only hear your position:  They never see you as a person.”

When we show a genuine interest and listen well, we connect at a personal level.  Once this happens, every subsequent discussion in problem solving, re-direction, and accountability becomes much easier, and we can have more direct conversations without creating resentment.  Leaders care!

Posted: April 1, 2020 | Categories: Customer service, Leadership, Self-Improvement

Dale Carnegie spent over 40 years working with teams and individuals in their efforts to become stronger leaders.  As he reflected back on his career, it was his belief that giving honest and sincere appreciation was the most overlooked principle of leadership.  When we fall short in this area, relationships can suffer.  Here is an example.

I know someone who loves to do little things for others.  If she goes on a trip, she buys something for each of her co-workers.  She remembers birthdays, and takes pride in giving special cards and a little gift.  She is also involved in a group, and just two weeks ago made cupcakes for a member who was celebrating their birthday.   She was excited going in, but not coming out.  She did not receive one thank you for the cupcakes of her efforts to make them.  Had this been the only time this had happened, she could have probably shrugged it off.  She reflected on all the things she the little things she had done this year, and could not recall one person saying thank you.  She also realized that not saying thank you is a new trend.  Just think of your own experience:  For me, when I buy something at the store, about half the time the clerk says thank you.  Where I come from, forgetting to say thank you is rude.

Now that many of us have some extra time brought about by this Corona virus, how about making a goal to strengthen our relationships?  Did you enjoy the musical performance?  Take the time to say thanks.  Did someone take the time to smile at you today and brighten you day?  Let them know it.  Did someone make something for you or send you a card or nice email?  Take the time to thank them sincerely.  Your star will shine.  Let’s end with the immortal words of Dale Carnegie referring to those who take time to appreciate:

“The rare individual who honestly satisfies this heart hunger will hold people in the palm of his or her hand and even the undertaker will be sorry then he dies”

Posted: March 26, 2020 | Categories: Self-Improvement, Time management

We are in the midst of a world Pandemic, and to slow the spread of the virus, many businesses in the country have been closed temporarily.  That means many of us are experiencing a long, unexpected chunk of discretionary time.  How can we best use this time?

Let’s fast forward to 6 months from now.  Business is back in full force, and we have resumed our busy schedule.  What would we wish we had done with this idle time if we had it to do over?  Asking this question can generate many answers.  Here are some that might pop up on the list:

Relationships:  Most families in America could spend more time in quality conversation.  In a survey done by Nick Stinnet and John DeFrain, they found that married couples spent an average of 5 minutes each day with each other, and less than 30 seconds with their children.  What?  Yes.  They weren’t talking about transactional dialogue, like “Did you take the trash out” or “Be sure and pick up milk and bread”.  The goal is quality conversation, and it can make a big difference,  During this “off” season, it can be good time to set up a routine where you have time for more important interaction.

Health:  There are three areas that 90% of our goals fall in to:  Health, relationships, and financial security.  They are the three legs to the stool of a stable, happy life.  Are you intentional about planning nutritious meals?  Do you have a well-balanced daily exercise routine that includes cardio, flexibility, and strength exercise?  Do you have a special time each day to do it?

Financial security:  OK,  I am an executive coach, not a financial planner.  What I do know is that success in your career can lead to more financial security assuming you are wise with money.  Where do you want to be in your career 5 years from now?  What do you need to learn to get there?  What courses and certifications will be required?  Have you been putting off getting started in these areas?  If so, now might be the time.

Remember:

1.  Select the area.
2. Make a detailed plan.
3. Set up a routine and block time.
4. Hold your feet to the fire and be committed

Let’s turn this lemon into a lemonade!