Posted: June 17, 2016 | Categories: Leadership, Management

Good communication is important.  One of the biggest frustrations I hear when coaching teams pertains to interruptions.  We all know the feeling.  We are trying to express something, we have a train of thought going, and zap!  We get interrupted.  When this happens, we begin to wonder if the other person is truly trying to listen and understand what we are saying.  Is there an antidote to this situation?  There might be.  Consider framing your discussion.  Here is how it works:Read More…

Posted: June 1, 2016 | Categories: Leadership, Team Building

“There are two reasons people do things…the real one, and the one that sounds good” – John P. Morgan

The World Economic Forum conducts a survey each year regarding the trust people have in different businesses and organizations.  The survey participants include national governments, global companies, and large local companies.  The category of organizations that consistently ranks in the highest trust category is “Non-Governmental Organizations” Would you like to know the category that has the worst perception?  Yes, you guessed it…Politicians.Read More…

Posted: May 23, 2016 | Categories: Leadership, Presentation skills

When we ask a question, we are in control.  Have you ever been in a conversation where you sensed the other person was distracted, not listening, or only thinking of how they were going to respond?  Would you like to know a sure way to re-engage people when you have lost their attention?  Here it is: Read More…

Posted: May 13, 2016 | Categories: Leadership, Self-Improvement

“Courage is the first of the human qualities because it is a quality which guarantees all the others” -Winston Churchill

We often hear about the importance of building trust to have a strong team.  A high trust level comes about primarily through the character and competence of each team member.  One of my favorite components of trust is courage and conviction.  As much as we all respect it, the path of courage and conviction can be lonely.Read More…

Posted: May 12, 2016 | Categories: Team Building

It is not a secret, but it might as well be.  Great companies give exceptional customer service.  Apple and Disney just keep on going strong.Read More…